Salesforce-Sales-Representative Practice Materials - Salesforce-Sales-Representative Training Torrent - Salesforce-Sales-Representative Test Prep
Salesforce-Sales-Representative Practice Materials - Salesforce-Sales-Representative Training Torrent - Salesforce-Sales-Representative Test Prep
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Salesforce Certified Sales Representative Sample Questions (Q50-Q55):
NEW QUESTION # 50
A sales representative is fulfilling an order using the step-by-step instructions for that specific customer What are these instructions known as?
- A. Standard operating procedures
- B. Fulfilment procedures
- C. Standard engagement steps
Answer: A
Explanation:
Standard operating procedures (SOPs) are detailed instructions that describe how to perform a specific task or process. SOPs help to ensure consistency, quality, and compliance in fulfilling orders for different customers. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-essentials-basics/salesforce-essentials-sales-process
NEW QUESTION # 51
A sales representative works at a heavily siloed company and is unable to gather insights for renewals.
How should the sales rep improve data integrity in the pipeline working across silos?
- A. Log in as the customer to review their data.
- B. Collaborate with other customer-facing teams.
- C. Offer customer discounts to expedite the sale.
Answer: B
Explanation:
Data integrity is the accuracy, completeness, and consistency of data in the pipeline. Data integrity is essential for effective forecasting, reporting, and decision making. A sales representative who works at a heavily siloed company may face challenges in gathering insights for renewals, such as customer satisfaction, usage, feedback, and retention. To improve data integrity in the pipeline working across silos, the sales rep should collaborate with other customer-facing teams, such as service, support, marketing, and product. By sharing information and insights with these teams, the sales rep can gain a holistic view of the customer's needs, expectations, and challenges, and plan accordingly for renewals. The other options are not effective ways to improve data integrity, as they may compromise customer trust, violate privacy, or reduce profitability. Reference:
Cert Prep: Salesforce Certified Sales Representative, unit "Assess Risks and Opportunities"
[Sales Rep Training], unit "Create Effective Selling Habits"
NEW QUESTION # 52
A company is struggling to acquire new customers. After careful analysis, it realizes its value proposition is not resonating with potential customers, so it develops a new value proposition.
Which metric should the company use to track the effectiveness of the new value proposition?
- A. Lead conversion rate
- B. Customer satisfaction score
- C. Lead quality score
Answer: A
Explanation:
Lead conversion rate is a metric that the company should use to track the effectiveness of the new value proposition. A value proposition is a statement that summarizes how the product can solve the customer's problems, fulfill their needs, and provide them with benefits that outweigh the costs. Lead conversion rate is a measure ofhow many leads (prospects who have shown interest in the product) become customers (prospects who have bought the product). Lead conversion rate helps to evaluate how well the value proposition resonates with potential customers and influences their purchase decisions.References:https://www.salesforce.
com/resources/articles/value-proposition/#value-proposition-metrics
NEW QUESTION # 53
Which behavior should a sales representative display to establish credibility with a customer?
- A. Review the proposal and potential discount structures.
- B. Be sincere and transparent, even if it means losing a sale.
- C. Reiterate product info when there is hesitancy to move forward.
Answer: B
Explanation:
Credibility is the quality of being trusted and believed in by the customer. A sales representative can establish credibility by being sincere and transparent, even if it means losing a sale. This shows that the sales rep is honest, ethical, and customer-centric, and that they value the customer's best interests over their own. Being sincere and transparent can also help the sales rep buildrapport, loyalty, and referrals with the customer. The other options are not effective ways to establish credibility, as they may come across as manipulative, self- serving, or repetitive. References:
* Cert Prep: Salesforce Certified Sales Representative, unit "Build and Maintain Relationships with Key Accounts"
* [Sales Rep Training], unit "Prepare Your Team to Sell Successfully"
NEW QUESTION # 54
How can a sales rep use whiteboarding while exploring a customer's business challenges?
- A. To present solutions without input from the customer
- B. To illustrate how a product fits in with other products in the catalog
- C. To organize ideas by level of importance
Answer: C
Explanation:
A sales rep can use whiteboarding while exploring a customer's business challenges to organize ideas by level of importance. Whiteboarding is a technique that involves using a whiteboard or a similar tool to visually capture and structure information during a sales conversation. Whiteboarding can help the sales rep to understand the customer's situation, needs, and goals, and to prioritize the most critical issues or opportunities. Whiteboarding can also help the sales rep to engage the customer in a collaborative dialogue, and to demonstrate their expertise and credibility. Reference: [Sales Rep Training: Explore Customer Needs], [Cert Prep: Salesforce Certified Sales Representative: Explore Customer Needs]
NEW QUESTION # 55
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All the given practice questions in the desktop software are identical to the Salesforce Certified Sales Representative (Salesforce-Sales-Representative) actual test. Windows computers support the desktop practice test software. VerifiedDumps has a complete support team to fix issues of Salesforce Salesforce-Sales-Representative PDF QUESTIONS software users. VerifiedDumps practice tests (desktop and web-based) produce score report at the end of each attempt. So, that users get awareness of their Salesforce Certified Sales Representative (Salesforce-Sales-Representative) preparation status and remove their mistakes.
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